Please visit our online help desk. If you can’t find an answer to your question in the FAQ, please contact us at email@example.com
We are also in friendly contact with the good people who run support over at the Common App®. We keep each other in the loop about which problems are on the inline® side, and which problems are on the Common App® side.
Please don't be offended if we tell you that the problem you’re experiencing is actually a Common App® problem (and needs to be solved through them), or if the Common App® people tell you it's an inline® problem (in which case you’ll come over to us).